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Thank you for choosing us as your partner in healthcare.
We understand that you may have many questions and that this process can come with a lot of information and paperwork. The materials provided here are designed to help clarify things and support you every step of the way. If anything is unclear or you need additional help, please don’t hesitate to reach out — we’re here for you.
This video contains helpful information about what you need to do from the time we contact you through the end of your first infusion.
Call your nurse immediately if you notice:
At Thrive Home Infusion Specialists, PLLC, we are committed to providing high-quality care and addressing any concerns promptly and professionally. If you have a complaint or grievance, we encourage you to contact our Administrator directly at (832) 788-4463 so that we can work to resolve the issue quickly and to your satisfaction.
If your concern is not resolved or you prefer to report it externally, you may contact the Texas Health and Human Services Commission (HHSC) at 1-800-458-9858 or by email at hcs.consumer@hhsc.state.tx.us.
You may also report concerns about patient safety or quality of care to The Joint Commission by calling (800) 994-6610 or submitting a complaint online at www.jointcommission.org.
Thrive Specialty Nursing — DBA of Thrive Home Infusion Specialists, PLLC
Phone: 346.533.9287
Email: administrator@ThriveHIS.com
Address: PO Box 1463, Deer Park, Texas 77536
Copyright © 2022-2025 Thrive Home Infusion Specialists - All Rights Reserved.
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